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Intranet Redesign

ARC Best wanted to redesign their employee portal to improve efficiencies among their 20k employees. I led the redesign as I identified and executed the right strategy.  

Discovery

I interviewed subject matter experts and conducted a usability test with employees representing a broad range of user types. I also reviewed current approaches to intranet design to pull insights that applied to ARC Best's unique needs.

interview-notes
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Synthesis 

I synthesized the research findings into key objectives and supporting tactics that helped the team understand and unite around the redesign strategy. I also created personas from the user research findings to present insights so they are easily interpreted into design solutions.   

Information Architecture

I conducted an audit to document all of their content and current IA. I then used insights from user testing to create a new and improved IA.

content-audit

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Lets chat

I'd love to help you with your projects.